Star Health Insurance has an efficient customer support team that assists the policyholders in every possible way and tries to clear the doubts and queries of the customers. They are available 24/7 and can assist with concerns related to claims, tax deductions, understanding policy terms, grievances, updating policy details, queries related to any star health plan, etc. Customers can contact star health insurance customer care by phone, e-mail or by visiting the nearest branch of star health insurance company.
Star Health Insurance Customer Care at your service
Star Health Insurance Customer Care assists policyholders with queries related to the following topics:
- Claim Settlement
- Buying Process
- Documentation
- Grievances
- Other General Queries
Star Health Insurance Customer Care Details
Below mentioned are customer care details of star health insurance company:
|
Particular |
Details |
|
Customer Care Toll-free No. |
1800 425 2255 / 1800 102 4477 |
|
Senior Citizen Helpline No. |
044 4002 0888 (Claims) 044 2824 3923 (Grievances) |
|
Customer Care No. for Other Users |
044 2831 9100 044 2853 2030/60 |
|
Customer Care Email Id |
Star Health Insurance Contact Details
Address:
Star Health & Allied Insurance Co. Ltd (Star Health Insurance),
No.1, New Tank Street, Valluvarkottam High Road, Nungambakkam, Chennai - 600 034
Email: [email protected]
Some Major Branches and their Addresses of Star Health Insurance
Star health insurance has more than 800 branches across India. Below are the branches of Star Health Insurance in major cities and their addresses:
|
State Name |
City Name |
Contact Details |
|
Delhi |
New Delhi |
1st Floor, Himalaya House, 23, Kasturba Gandhi Marg Ph. No. 23464603 / 23464610 / 23464645 |
|
Haryana |
Gurgaon |
1st Floor, SCO4, HUDA MARKET, Sector 14, Old Delhi Road, Near Payal Cinema Ph. No. 0124-4255201 |
|
Bihar |
Patna |
302, 3rd Floor, I G Complex, West Boring Canal Road, In Front of Medicana Phone No. 8298932222 |
|
Assam |
Guwahati |
3rd Floor,Ganpati Enclave,opp BORA service,Above Kotak Mahindra Bank,Ulubari,GSRD Ph. No. 0361- 2457064 / 65 |
|
Madhya Pradesh |
Bhopal |
Plot No. 262, Zone II, MP Nagar, Behind Rajhans Regency, Infront of Tulsi Exotic Ph. No. 0755-4213304 |
|
Karnataka |
Bengaluru |
M G Tambre Towers, #90, 3rd Floor, Next to new Athithya Hotel, Gandhi Bazaar Main Road, Basavangudi Ph. No. 080-40594444 / 41508113 |
|
Gujarat |
Ahmedabad |
4th Floor 45 Viva-III, Shrimali Society, Opp. Vadilal House, Nr. Navranpura Police Station, Navrangpura Ph. No. 079-40049240/241 |
|
Tamil Nadu |
Chennai |
MKM Chambers, 1st Floor, No:42, Kodambakkam High Road, Nungambakkam Ph. No. 044-49631256 / 49631257 / 49631265 |
|
Kerala |
Cochin |
PentaTower,Opp Kaloor Pvt Bus Stand Kerala-682017 Ph. No. 0484-4000447 |
|
Andhra Pradesh |
VISAKHAPATNAM |
Dno: 49-24-51, 2nd floor, Krupa biz house, Besides Madhur In Function Hall, Opp. Ramalingeswara Sway Temple, Madhura Nagar Ph. No. 0891-2730302 / 2730308 |
Customer Care Details of RenewBuy
Customers who bought a Star Health insurance policy through the RenewBuy.com official website can contact our customer service department for any support. In the table below, we have mentioned the RenewBuy customer service details:
|
Particulars |
Details |
|
Customer Care No. (Toll-free) |
1800 419 7852
|
|
Customer Care Whatsapp No. |
9810972573 |
|
Customer Care Email Id |
Network Hospitals
Star Health Insurance Grievance Redressal
Star Health Insurance handles the grievances of the policyholders in an accessible and sophisticated manner. Star health insurance resolves every complaint within two weeks of its registration.
You can call toll-free numbers 1800-425-2255 / 1800-102-4477 (For Senior Citizens: +91-44-2824-3923), or you can register your grievance online at https://www.starhealth.in/grievance-redressal if you are not happy with the reply of the grievance team.
Concerned Person
Mrs Radha Vijayaraghavan, Grievance Redressal Officer,
Corporate Grievance Department
Address
4th Floor, Balaji Complex, No. 15, Whites Lane,
Whites Road, Royapettah, Chennai- 600014
(Landmark: In the lane next to Satyam Theatre Parking Area)
Contact Information
Direct: 044-4366 4600
Senior Citizens: 044- 6900 7500
E-mail ID: [email protected], [email protected]
Insurance Ombudsman
You can speak with the IRDAI Grievance call centre (IGCC) directly if you are dissatisfied with the company's response to your complaint.
Toll free number: 1800 4254 732
Email ID: [email protected]
Ombudsman Centers Details
Below mentioned are the star health insurance ombudsman centres in India:
|
Name of Center |
Jurisdiction |
|
AHMEDABAD - Shri Kuldip Singh Office of the Insurance Ombudsman, Address |
Gujarat, Dadra & Nagar Haveli, Daman and Diu. |
|
BENGALURU - Smt. Neerja Shah Office of the Insurance Ombudsman, Address |
Karnataka |
|
BHOPAL - Shri Guru Saran Shrivastava Office of the Insurance Ombudsman, Address |
Madhya Pradesh, Chattisgarh |
|
BHUBANESHWAR - Shri Suresh Chandra Panda Office of the Insurance Ombudsman, Address |
Orissa |
|
CHANDIGARH - Dr Dinesh Kumar Verma Office of the Insurance Ombudsman, Address |
Punjab, Haryana(excluding Gurugram, Faridabad, Sonepat and Bahadurgarh) Himachal Pradesh, Union Territories of Jammu & Kashmir, Ladakh & Chandigarh. |
|
CHENNAI - Shri M. Vasantha Krishna Office of the Insurance Ombudsman, Address |
Tamil Nadu, Tamil Nadu Puducherry Town and Karaikal (which are part of Puducherry). |
|
DELHI - Shri Sudhir Krishna Office of the Insurance Ombudsman, Address |
Delhi & Following Districts of Haryana - Gurugram, Faridabad, Sonepat & Bahadurgarh. |
|
GUWAHATI - Shri Kiriti .B. Saha Office of the Insurance Ombudsman, Address |
Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura. |
|
HYDERABAD - Shri I. Suresh Babu Office of the Insurance Ombudsman, Address |
Andhra Pradesh, Telangana, Yanam and part of Union Territory of Puducherry. |
|
JAIPUR - Smt. Sandhya Baliga Office of the Insurance Ombudsman Address |
Rajasthan |
|
ERNAKULAM - Ms Poonam Bodra Office of the Insurance Ombudsman, Address |
Kerala, Lakshadweep, Mahe-a part of Union Territory of Puducherry. |
|
KOLKATA - Shri P. K. Rath Office of the Insurance Ombudsman, Address |
West Bengal, Sikkim, Andaman & Nicobar Islands. |
|
LUCKNOW -Shri Justice Anil Kumar Srivastava Office of the Insurance Ombudsman, Address |
Districts of Uttar Pradesh: Jhansi, Lalitpur, Hamirpur, Mahoba, Chitrakoot, Allahabad, Banda, Sonbhabdra, Mirzapur, Fatehpur, Jaunpur, Pratapgarh, Varanasi, Jalaun, Kanpur, Lucknow, Gazipur, Sitapur, Lakhimpur, Unnao, Bahraich, Barabanki, Raebareli, Bahraich, Gonda, Sravasti, Amethi, Kaushambi, Faizabad, Basti, Ambedkarnagar, Balrampur, Maharajgang, Sultanpur, Azamgarh, Kushinagar, Santkabirnagar, Deoria, Mau, Gorakhpur, Chandauli, Ghazipur, Sidharathnagar, Ballia. |
|
MUMBAI - Shri Milind A. Kharat Office of the Insurance Ombudsman, Address |
Goa, Mumbai Metropolitan Region excluding Navi Mumbai & Thane. |
|
NOIDA - Shri Chandra Shekhar Prasad Office of the Insurance Ombudsman, Address |
State of Uttaranchal and the following Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshahar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur. |
|
PATNA - Shri N. K. Singh Office of the Insurance Ombudsman, Address |
Bihar, Jharkhand. |
|
PUNE - Shri Vinay Sah Office of the Insurance Ombudsman, Address |
Maharashtra, Area of Navi Mumbai and Thane, excluding Mumbai Metropolitan Region. |
Conclusion
Star Health Insurance customer care is a valuable resource for policyholders, providing timely and accurate assistance for all insurance-related matters. With Star Health Insurance's customer-centric approach, multiple contact channels, and knowledgeable representatives, policyholders can rely on Star Health Insurance for quick support, policy information, claims guidance, and grievance resolution.
Quick Links
You can contact Star Health Insurance customer care through the following channels:
- Helpline: Call the customer care helpline number provided on the official Star Health Insurance website or in your policy documents.
- Email: Send an email to the designated customer care email address.
- Online Chat: Check if Star Health Insurance offers an online chat feature on their website.
- Branch Visits: Visit a Star Health Insurance branch office near you.
The operating hours may vary based on the communication channel and the specific location. The customer care helpline is typically available 24/7, ensuring round-the-clock assistance. For branch visits, refer to the official website or contact customer care for the working hours of the nearest branch.
Star Health Insurance customer care can assist you with various insurance-related matters, including
- Providing information about policy coverage, benefits, and terms and conditions.
- Assisting with policy-related queries and clarifications.
- Guiding you through the claims process, including claim documentation and submission procedures.
- Updating you on the status of your claim.
- Addressing grievances and providing complaint resolution.
When contacting Star Health Insurance customer care, it is helpful to have the following information readily available:
- Your policy number.
- Personal details, such as your name and contact information.
- Specific details about your query or concern.
Yes, you can contact Star Health Insurance customer care for queries related to policy renewal, premium payments, and other administrative matters. They can provide guidance and assist you with the necessary steps involved.
Star Health Insurance aims to provide timely responses to customer queries and concerns. The exact response time may vary depending on the issue's complexity and the communication channel. However, the customer care team strives to address inquiries promptly and efficiently.
If you have a grievance or complaint, you can contact Star Health Insurance customer care and provide details about the issue. The customer care team will work towards resolving the matter in a fair and transparent manner. If the resolution provided by customer care is unsatisfactory, you may have the option to escalate the complaint through the appropriate channels as per Star Health Insurance's grievance redressal process.
You can access your policy details online through the Star Health website or mobile app. Simply log in using your registered email address and password.
You can initiate these requests online, through the mobile app, or by contacting Star Health customer care.
You can file a claim online, through the app, by calling star health insurance customer care, or by visiting a branch office.